Terms and Conditions

Ramsay McDonald Pty Ltd is dedicated to keeping your details private.

Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all. Ramsay McDonald Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Ramsay McDonald Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security and SSL Certifcate

When purchasing from Ramsay McDonald Pty Ltd your financial details are passed through a secure server using up to 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, 256-bit SSL is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre reception@rmcd.com.au

When you enter your Credit Card Information on our website, your information is transmitted directly to our Payment Gateway provider ANZ eGate, and is processed on their server. No Credit Card information is retained on the Ramsay McDonald server or by our host provider Krafthaus. The SSL version used is 3.0 and was issued by GoDaddy USA. 

All Domestic (Australia & Australian Territories) transactions will be processed in Australian Dollars

With your order there will be no additional shipping costs at the checkout and the price you see is the final price (including GST).


Delivery timeframe - your order will be dispatched within 1-2 days, and delivery of your order is expected to arrive in 3-4 days (based on final delivery location), subject to the ordered goods being available ex stock.  This can be identified on-line.


Ramsay McDonald Pty Ltd will ship goods Australia wide using Australia Post or Direct Freight Express.  Services will be via the standard Austral Post rated service or Road Express if shipped via Direct Freight Express.


Please remember to contact us by emailing reception@rmcd.com.au if you don't receive your purchased items within seven (7) working days.

Please select your purchases carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.

Ramsay McDonald Pty Ltd is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-4 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.